Not so dumb after all!
It is fascinating to see reports from the UK that Vodafone and Telefónica have announced that they want to jointly operate and manage ‘a single network grid’ in the UK that will run two competing...
View ArticleMonetization - not seeing the forest for the trees
‘Monetization’ may soon become the most over-used word in the telco industry after ‘convergence,’ ‘agility’ and ‘enablement’! Today, it’s all about decreasing voice revenues and increasing data usage, ...
View ArticleAssuring connectivity is the killer app
The telecoms industry seems to go through periods of intense self-loathing at regular intervals, almost like it is suffering from an inferiority complex. Despite constantly pushing the boundaries of...
View ArticleMetering expectations
The telecoms industry may be living in fantasy world if it thinks it has mastered the collection and billing of data traffic. Living in denial is one thing, but when push comes to shove, how many ISPs,...
View ArticleAssuring services now in the spotlight
The never-ending pressure on CSPs to expand and improve network coverage, transform operational and business support systems, provide improved security and continuously add features and applications...
View ArticleCustomer Experience Mashup
It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream. I don’t mean to...
View ArticleCapital Spending Assured
I was very proud to host our company’s 8th annual worldwide user group meeting in Braga/Guimarães, Portugal recently. This milestone for WeDo Technologies was not just about attracting more than 60...
View ArticleHappy Customers, happy companies, happy people …
When an enterprise talks about operational efficiency it usually refers to the processes it undertakes to operate smoothly. Those that continue to operate efficiently and remain profitable over time...
View ArticleWhy is Big Data so Big?
What ever happened to simple Data Analytics and Business Intelligence? Today it’s all about Big Data, but what is all the fuss really about? The key lies in Wikipedia’s definition that “Big Data is...
View ArticleIs risk clouding judgement?
With so much talk of cloud and everything-as-a-service these days it’s not surprising that many IT/IS managers are throwing their hands up in despair. Should I or shouldn’t I ? How do I go about it ?...
View ArticleDoes the 'small stuff' matter?
Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly...
View ArticleLoyalty breeds disruption
It is said that once you get used to something it is quite difficult to change … and when it comes to computing and mobile phones the theory definitely holds water. For those that started with early...
View ArticleAssuring Assurance
I read with interest a blog written by industry pundit (and MC at our next Worldwide User Group meeting in May), Tony Poulos, where he felt that the telecoms industry and service providers in general,...
View ArticleWhy three is a crowd
When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers. It would...
View ArticlePraying may not be the best security option!
It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry? That might have worked in years gone by but things...
View ArticleCEOs seeing red
CEOs have been getting a lot of press recently. It’s not surprising really as they are the ones ultimately responsible for a company’s performance and are accountable to both stakeholders and staff...
View ArticleTelcos are leading the way in EBA – but for how long?
A funny thing happened when telcos started taking revenue assurance seriously. They discovered that they were operating their businesses in the dark when it came to cost management, margins and even...
View ArticleData doesn’t need to be big to be effective
As businesses become leaner, usually from the inevitable result of cost-cutting and transformation projects, they will need to change the way they operate and manage costs going forward. Reducing...
View ArticleFrom sailing ships & port wine to spaceships & things online
As a persistent promoter of Portugal I had great joy in reading that my beloved country, rich with a history of discovery, had discovered a new spirit of entrepreneurial adventure. A recent report in...
View ArticleFighting fraud like fighting forest fires
I recently had the great pleasure of meeting senior fraud management experts from the major US network operators at the WeDo Conference held in Washington, DC, but what they had to say about fraudulent...
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